Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lovegritsandgrace@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lovegritsandgrace@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lovegritsandgrace@gmail.com.
We Understand! Returns happen!
Items eligible for a return may be returned within 7 days of delivery for a shop credit.
Please note: Items ordered on TikTok shops are subject to TikTok's return policies, and returns must be initiated, and completed through TikTok Shops in order to be eligible for return. To see if your items qualify for a return on TikTok, please visit Settings & Privacy > Your Orders in your TikTok account.
Orders can not be edited or cancelled after checkout is complete. Please ensure all items in your cart are correct prior to checkout.
Daily deals, Pre-orders, any items marked final sale, and sale items are final sale (ending in .99). This includes items where a coupon code was used (with the exception of new customer and referral coupon codes)
Undergarments (bras, shapewear, bodysuits etc), Accessories (Jewelry, glasses, handbags, sunglasses, hats, hair accessories, etc) Bath and Body, and Food, and Gift (home decor, novelty, bath, etc) items are final sale.
Items must be in new condition, unwashed, and unworn. If you receive an item that is defective or damaged, we must be notified within 30 days. We offer no guarantee on items after 30 days of receipt.
A customer return rate above 15% will begin to incur restocking fees. A consistent return rate above 15% will result in removal from our shopping platform.
Please send returns to:
Grits & Grace Returns
568 Country Club Rd
Winnfield, LA 71483
Returns are processed within 14 business days of receipt, and you will receive an email when your return has been processed. Please note: Holidays and weekends are not business days.
Please refer to the tracking provided to you at the time of shipment to confirm delivery of your items to us.
Please thoroughly review our return policy to ensure that no items are sent back to us that are final sale. If a final sale item is returned to us, there will be a $5 charge, per item, to send the items back to you. If the return shipping fee is not paid in a timely manner, the items will be forfeited after 90 days. Thank you!